What we do

Capital Letters aims to provide London homes and housing to homeless households. Working with London landlords.

We are increasing the supply of homes from the private rented sector to homeless households who councils have a duty to rehouse. We are supported by £38m funding from the Ministry of Housing, Communities and Local Government.

By establishing a single organisation to represent multiple boroughs across London, we can source a greater range of private sector properties and provide a one stop service to landlords and managing agents, including fast payment and other benefits.

Landlord and new tenant signing documents

As well as being better for homeless households or those facing homelessness, this will significantly reduce councils’ costs. By the end of our third year, we anticipate a 60% reduction in the number of households accommodated in this way. 

Over the next three years, Capital Letters will increase the stock of private rented sector properties available to our member councils by 20,000, helping more and more homeless households to be rehoused locally and in stable accommodation, rather than out-of-London.

By collaborating rather than competing with each other for properties, we can provide a range of stable accommodation, helping to shift provision in London away from short term, expensive and often unsuitable, nightly–paid accommodation, including bed and breakfast and hotel annexes.

Throughout the pandemic, Capital Letters has found homes for families on behalf of London boroughs, while putting the safety of our staff first. Our office is closed and we are working from home.

We operate under the government guidance for property businesses, updated on 7 January 2021. We inspect properties virtually, as the government requests. Where absolutely necessary to ensure properties meet our quality standards, we will inspect in person while adhering strictly to the guidance on social distancing and hygiene. We ask landlords to do the same.

Please contact us on info@capitalletters.org.uk and one of our team will be in touch to discuss your property.