Who we work with
Housing solutions, built on foundations of trust
We know that a secure, good quality, affordable home is the key to a successful life. This is why Capital Letters exists.
Owned by member London boroughs, we are a socially responsible, commercial not-for-profit finding new housing supply and providing solutions for homelessness. All through our own landlord portfolio and the partnerships we build with landlords, investors, developers and members.
We work with property owners, individual landlords, investment organisations, developers, and local authorities to provide simple innovative housing solutions to prevent and address family homelessness in London.
As a self-sustaining, not-for-profit, service provider and landlord, we are able to offer the best services at competitive prices with the added security of being directly linked to London’s local authorities. Our expert team works collaboratively with key stakeholders to make letting private homes to families financially attractive and viable.
Through our Lettings Agency, we find the best-vetted tenants, and our tenancy sustainment team works to make sure that those tenants can meet their financial responsibilities whilst leading their best lives. We partner with our tenants, landlords, investors and developers to make sure lettings, property management, landlord services and tenant relations are frictionless and efficient.
Our partnerships
Owned by London boroughs
Trusted by councils, landlords and investors
We are the socially responsible, commercial not-for-profit landlord and service provider, supporting landlords, investors and local authorities to find secure, affordable homes for Londoners.
Our mission
The first-choice partner for the Capital
Supply and demand issues are ever present across London housing and are particularly acute for affordable rented housing. That’s where Capital Letters comes in.
Partnering with landlords, investors, developers, and local authorities, we provide households in London with good-quality, safe, affordable homes.
As an ethical, socially responsible landlord and housing service provider, we’re committed to creating the biggest social impact we can.
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April 9, 2025
Capital Letters to close at the end of 2025.
After supplying Londoners with almost 6,500 homes, saving taxpayers an estimated £240m* and supporting thousands of tenants, Capital Letters, the not-for-profit company dedicated to alleviating homelessness and owned by ten London boroughs is to close at the end of the year once all operations have been formally concluded.
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February 3, 2025
“Unacceptable” B&Bs
“It is unacceptable” that bed and breakfast accommodation is being used routinely by local authorities as temporary accommodation rather than as a last resort. That’s the view of the Public Accounts Committee. It’s also the view of Capital Letters… and if truth be told, it’s the view of the Local Authorities using the B&B accommodation. […]
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December 20, 2024
MPs URGE GOVERNMENT TO BRING BACK QUARTER OF A MILLION EMPTY HOMES
A cross-party group of MPs, Peers and housing organisations including Capital Letters, has written to the housing minister to call for urgent action to bring over a quarter of a million long term empty homes back into use. There are 265,000 homes in England that have been vacant for over 6 months, and at the […]
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November 20, 2024
The Rent to Rent Social Housing Trend: Helping Vulnerable Communities or Profiting from Housing Insecurity?
In the face of the UK’s worsening housing crisis, creative solutions to address homelessness and housing insecurity have emerged. Among them is Rent-to-Rent in the context of social housing. The model is promoted to address gaps in the social housing market while allowing property investors to profit….
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November 4, 2024
A New Lettings Agency Putting Fairness and Social Impact First
We’re excited to announce the launch of our new property lettings and management agency, offering landlords a professional, ethical, and comprehensive range of services, including Let Only, Let and Rent and Fully Managed. Our agency provides a competitive…
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October 28, 2024
We need a healthy PRS
We welcome the announcement from Angela Rayner that £500m will ‘top-up’ the affordable homes programme, enabling councils and Housing Associations to fund the building of more social homes. However, there needs to be greater recognition that building alone will not solve the housing crisis in the short and medium term. In urban environments where space […]
Read more October 25, 2024
The Financial Strain and Social Impact of Temporary Accommodation (TA)
The growing reliance on TA is placing a severe strain on London boroughs and their ability to deliver other essential services. As of March 2024, 65,280 households, including 86,810 children, are currently living in TA across the capital. The financial cost of TA is unsustainable, with London Councils estimating that councils in the capital are […]
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October 22, 2024
Capital Letters Takes Over Rogue Landlord Properties
Capital Letters, the unique socially responsible not-for-profit owned by London boroughs has taken over management of 18 properties seized from a rogue landlord by member borough Merton Council. The 18 properties were subject to an ‘Interim Management Order’ when Merton Council ascertained that they were un-licenced and that there was no reasonable prospect of the […]
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October 18, 2024
The Renters’ Rights Bill Explained
These new measures are not expected to impact landlords who already follow fair practices and maintain quality properties. Instead the proposed legislations focus on addressing major issues such as unfair evictions, unpredictable rent increases, and poor living conditions, which have affected millions of renters across England.
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October 7, 2024
Latest Homelessness Figures
We work with our member London boroughs to find secure, safe, affordable, and good quality homes for households in Temporary Accommodation.
But we need a cross-departmental national strategy for Temporary Accommodation and Homelessness, because if we see another 92% increase…
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September 20, 2024
Temporary Accommodation in London: Causes, Consequences, and Solutions
London, one of the world’s most dynamic and populous cities, faces a significant housing crisis that has resulted in an alarming rise in the use of temporary accommodation. Temporary Accommodation (TA) refers to short-term housing provided by local authorities to individuals and families who are experiencing homelessness or are at immediate risk of homelessness.
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September 4, 2024
Capital Letters Supports the “Get SMEs Building Again” Report
Capital Letters is committed to addressing the housing crisis in London by supporting innovative solutions that increase the supply of affordable rental homes. The “Get SMEs Building Again” report provides a robust framework to address some of the current issues with building and providing affordable rental homes for those that need them most. The future […]
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August 14, 2024
The Cost of Living Crisis and its Impact on Working Families
The cost-of-living crisis is an escalating issue across the UK, with more working families feeling the pinch as they struggle to manage rising expenses. This situation has brought the role of state benefits, particularly Universal Credit (UC), into sharper focus. Many working families now rely on these benefits to make ends meet, challenging the outdated notion that benefits are solely for the unemployed or disabled.
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July 16, 2024
The Positive Social Impact of Quality Housing for Families
The importance of good housing as a fundamental human need cannot be overstated. It’s a basic human right essential for personal stability, security, and self-respect. But beyond the immediate provision, good housing good housing provides broader societal benefits and forms the bedrock of family life, enabling individuals to thrive, access vital services, and contribute meaningfully to their communities.
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