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Tell us which category best suits your situation, so we can point you to the best resources to help.
Follow the link below to access our resource library for Capital Letters tenants.
Find your information
Find your information
Follow the link below to access our resource library for tenants of private landlords who have been placed by a local borough.
Find your guides
Find your guides
Follow the link below to access our resource library for private landlords.
Find your guides
Find your guides
Resources
Capital Letters Tenants
We’ve listed just some of our helpful resources here and you can find even more information by clicking on the button below.
More help
Debit/credit card
- Call us on 0203 874 4460 (select option 1, then option 2)
- Call AllPay on 033 0041 6497 and use your AllPay reference number on your rent card (AllPay is available 24 hours a day and 7 days per week)
Set up a direct debit
- Use our AllPay tool here
Call us on 0203 874 4460 (select option 1, then option 2)
Set up a standing order
Account Number: 47594268
Sort Code: 60-13-09
Bank: Natwest
Account Name: Capital Letters (London) Ltd – Rent Account
Reference: Please use your Tenancy number as a reference so that we can post the payment to your rent account.
Please contact us:
rents@capitalletters.org.uk OR call us on 0203 874 4460 (select option 1, then option 2)
- Paying rent arrears advice – Advice from Shelter
- Household budgeting guide – Advice from National Debtline
Resources
Tenants of Private Landlords
- Benefits calculator by Entitled To
- Universal Credit information and guidance
- Benefits and financial support information
- Budget calculator by National Debtline
- Rent increase guidance and information by Shelter
- Guide on dealing with rent arrears by Citizens Advice
- Dealing with rent arrears guidance and information by Shelter
- Eviction guidance and information by Shelter
- Landlord and tenant repair responsibility guide by Shelter
- Repairs in rented housing guide by Citizens Advice
- Brent Council repairs advice
- Camden Council repairs advice
- Croydon Council repairs advice
- Enfield Council repairs advice
- Hackney Council repairs advice
- Harrow Council repairs advice
- Havering Council repairs advice
- Lewisham Council repairs advice
- Merton Council repairs advice
- Waltham Forest Council repairs advice
- Shelter nuisance and ASB advice
- Brent Council ASB advice
- Camden Council ASB advice
- Croydon Council ASB advice
- Enfield Council ASB advice
- Hackney Council ASB advice
- Harrow Council ASB advice
- Havering Council ASB advice
- Lewisham Council ASB advice
- Merton Council ASB advice
- Waltham Forest Council ASB advice
Resources
Private Landlords
Get in touch
Got a question regarding your tenancy or rental property? Reach out to our experts.