ABOUT US

Capital Letters was set up to respond to London’s homelessness crisis. By working in partnership with London councils and private landlords, we help families find a secure and settled home. 

Our free service gives landlords easy and efficient access to suitable tenants across London.  Hundreds of landlords and agents already find tenants through Capital Letters.  

We look for good quality, affordable properties so families can move from temporary accommodation or avoid becoming homeless. We support both families and landlords to make sure the tenancy is successful. 

We partner with property investors to increase the supply of affordable housing in London. We will become a landlord in our own right to offer more homes for homeless families and key workers. We are also launching a housing management service for landlords.  

Capital Letters is a non-profit company with a clear social purpose. We are owned by our member London councils and backed by the Government. 

To find out more, read our corporate strategy.

Handing over keys to a new property

Our Vision

Working in partnership to solve the homelessness crisis across the Capital creatively, innovatively, collaboratively and relentlessly.

Block of flats

Our Mission

The first choice partner for the Capital, leading the way to develop long-term sustainable solutions, providing local homes and supporting homeless Londoners to be successful.

Our values

We are the “go to” homeless accommodation service for the CAPITAL.

Collaboration   Accountability   Passion   Integrity   Trust  Agility   Learning

Our Governance

The Borough Representative Body has sovereign responsibility for the governance of the organisation. Its central role is to lead the organisation and approve the strategic business plan and key strategic policies. Membership of the BRB includes one nominated representative from each of the member boroughs.  

Oversight, scrutiny, direction and control of Capital Letters is delegated to the Board of Directors. The Board has responsibility for the governance of the organisation. Its central role is to lead, direct, control, scrutinise and evaluate the organisation’s work. This includes determining strategic direction and key policies, establishing and overseeing control and risk management frameworks, satisfying itself of the integrity of financial information and ensuring the organisation achieves its aims and objectives.

Governance

Our board

The Board is accountable to the Borough Representative Body and is made up of a chair, Jackie Odunoye, and vice chair, Kevin Murphywho are both appointed by the BRB. There are also five non-executive directors – one from each housing sub-region – and three independent non-executive directors with commercial and business experience. The Board is supported by the chief executive, Sue Coulson. 

Jackie Odunoye
Chair

Jackie
Odunoye


Denise
Gandy


Fenella
Beckman

Julia Newton

Julia
Newton

Kenneth Beech

Ken
Beech


Laurence
Coaker

Paul Doe

Paul
Doe

Yvonne Murray

Yvonne
Murray

The Team

The day-to-day running of the organisation is delegated to the chief executive, Sue Coulson, who leads the Executive Team.

Sue Coulson
Chief Executive

Sue
Coulson

Malcolm-Wilson
Director of Finance

Malcolm
Wilson

Elizabeth Harper
Director of Operations

Elizabeth Harper

You can apply for our latest vacancies and find out what it’s like to work here. If you want to know more about what Capital Letters does, you can read our business plan.