ABOUT US

Established in late 2018 and operational from mid-2019, Capital Letters works with 17 London Boroughs and aims to increase the supply of good quality rented  London properties to homeless households across London.

We are a pan-London accommodation procurement and management company, set up and owned by councils across the capital. We have been supported by London Councils and the London Housing Directors’ Group and our work has been made possible by £38m of Flexible Homelessness Support Grant from the Ministry of Housing, Communities and Local Government. Our intention is to be financially sustainable in the medium to long term, with all surpluses reinvested in the service.

Take a look and download our corporate strategy for more information.

View our corporate strategy
Handing over keys to a new property

OUR SERVICES

We minimise disruption to homeless people on a council’s waiting list by placing them as locally as possible, helping to reverse the trend in out-of-borough and out-of-London placements. By 2022, we expect to have helped 20,000 homeless households into accommodation.

We are owned by the boroughs we work with, helping to reduce costs through collaborative and efficient ways of working and, wherever possible, to end a council’s statutory homelessness duty.

We provide a high quality one-stop service to landlords and managing agents, offering them fast payment and other incentives.

Our Vision

Working in partnership to solve the homelessness crisis across the Capital creatively, innovatively, collaboratively and relentlessly.

Block of flats

Our Mission

The first choice partner for the Capital, leading the way to develop long-term sustainable solutions, providing local homes and supporting homeless Londoners to be successful.

Our values

We are the “go to” homeless accommodation service for the CAPITAL.

Collaboration   Accountability   Passion   Integrity   Trust  Agility   Learning

Our Governance

The Borough Representative Body has sovereign responsibility for the governance of the organisation. Its central role is to lead the organisation and approve the strategic business plan and key strategic policies. Membership of the BRB includes one nominated representative from each of the member boroughs.  

Oversight, scrutiny, direction and control of Capital Letters is delegated to the Board of Directors. The Board has responsibility for the governance of the organisation. Its central role is to lead, direct, control, scrutinise and evaluate the organisation’s work. This includes determining strategic direction and key policies, establishing and overseeing control and risk management frameworks, satisfying itself of the integrity of financial information and ensuring the organisation achieves its aims and objectives.

Governance

Our board

The Board is accountable to the Borough Representative Body and is made up of a chair, Jackie Odunoye, and vice chair, Kevin Murphy, who are both appointed by the BRB. There are also five non-executive directors – one from each housing sub-region – and three independent non-executive directors with commercial and business experience. The Board is supported by the chief executive, Sue Coulson. 

Jackie Odunoye
Chair

Jackie
Odunoye

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Denise
Gandy

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Fenella
Beckman

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Julia Newton

Julia
Newton

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Kenneth Beech

Ken
Beech

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Laurence
Coaker

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Neville Murton

Neville
Murton

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Paul Doe

Paul
Doe

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Yvonne Murray

Yvonne
Murray

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The Team

The day-to-day running of the organisation is delegated to the chief executive, Sue Coulson, who leads the Executive Team.

Sue Coulson
Chief Executive

Sue
Coulson

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Malcolm-Wilson
Director of Finance

Malcolm
Wilson

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Elizabeth Harper
Director of Operations

Elizabeth Harper

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You can apply for our latest vacancies and find out what it’s like to work here. If you want to know more about what Capital Letters does, you can read our business plan.

Mark Baigent

Mark is as an independent consultant, with over 30 years’ experience in UK public housing and regeneration. He works with local authority clients to deliver estate renewal, town centre regeneration and innovative council-led new build delivery companies.   

In 2018, as interim Director of Housing for Tower Hamlets, he led the establishment of two pan-London collaborative enterprises to provide improved outcomes for homeless families; securing almost £50m in grants from the GLA and MHCLG, and being appointed as Chair of both PLACE Ltd and Capital Letters (London) Ltd. 

Throughout the pandemic, Capital Letters has found homes for families on behalf of London boroughs, while putting the safety of our staff first. Our office is closed and we are working from home.

We operate under the government guidance for property businesses, updated on 7 January 2021. We inspect properties virtually, as the government requests. Where absolutely necessary to ensure properties meet our quality standards, we will inspect in person while adhering strictly to the guidance on social distancing and hygiene. We ask landlords to do the same.

Please contact us on info@capitalletters.org.uk and one of our team will be in touch to discuss your property. 

Jackie Odunoye

Jackie has been Operational Director of Housing at the London Borough of Redbridge since 2016, where the council has ambitious plans to increase the number of council homes. She has developed a new housing strategy and a fundamental change programme to radically reduce the numbers of families in temporary accommodation. 

Jackie is a qualified accountant and spent 16 years working in local authority finance before becoming a Director and subsequently CEO of Tower Hamlets Housing Action Trust – a government sponsored regeneration vehicle which redeveloped three council housing estates.  

Returning to local government, she led on major housing regeneration schemes and joint ventures with private sector partners, developed a housing strategy for an inner London authority and championed the development of closely aligned housing, planning and regeneration services. She also led on establishing a council’s ALMO and homelessness and lettings service before taking up her current role. 

Denise Gandy

Denise has been Executive Director of Housing Demand at Homes for Haringey since 2014, with responsibility for front line advice and homelessness services, Hearthstone (a specialist domestic violence service) and the procurement and management of temporary accommodation.  

Denise has worked in housing for over 25 years, in a range of frontline and management roles relating primarily to housing needs and homelessness. She has also delivered service improvement projects and worked in strategy development. She is passionate about delivering excellent and inclusive services for households in housing need. 

Fenella Beckman

Fenella is the Head of Housing Services at Lewisham Council and has over 25 years’ experience of working in local government. Fenella is passionate about local government and has worked across several disciplines including housing, economic development, inward investment, innovation and service design, corporate strategy, development of strategic partnerships, corporate performance and change management. Fenella has devoted her career to narrowing the gap in outcomes for citizens and enabling them to live their best lives.

Currently Fenella is responsible for the Housing Needs and Refugee Services, Housing Policy and Partnerships, the procurement and management of Temporary Accommodation Services and the Private Rented Sector Service.

Julia Newton

Julia is a chair, non-executive director and trustee of a number of companies and charities across a range of sectors.  She co-founded marketing agency, Shine Communication, which she helped grow over ten years from a team of two to over sixty, winning many awards including for people development.   

In 2009, Julia was appointed as a business advisor to the BBC One programme Village SOS, which was set up to help some of the UK’s most deprived communities.  She spent a year in a former coal‐mining village helping to raise funds  and set up a sustainable social enterprise. 

Currently Julia chairs GB Taekwondo, the organisation responsible for the preparation, management and performance of British athletes at the Olympic Games, Paralympic Games and at World and European Championships.  She is also founder and chair of the Rural Refugee Network, which has worked both regionally and nationally to resettle refugees from Syria in the UK.  Her areas of specialism include governance, risk management, business start–up and development, strategic leadership, people development and marketing.  Julia is passionate about supporting solutions to the crisis of homelessness and enabling people to start to rebuild their lives. 

Ken Beech

Driven by values, Ken is currently Director of Portfolio Management at Homes England, the government’s housing agency. He has substantial experience of financing housing in the private and social sectors and was previously a board member and vice chair of Tower Hamlets Community Housing.  

Ken is professionally qualified in corporate treasury and banking and has financed businesses of all sizes in most sectors, with a specialism in leveraged buyouts. He has led teams through substantial change and is a passionate advocate for inclusion and social responsibility, with further trustee experience with a children’s counselling charity.

Laurence Coaker

Laurence is the Head of Housing Needs at Brent Council and has over 35 years’ experience of working in Housing. Previously, he led the housing needs service at Harrow Council, where he implemented the “Harrow Model” of prevention of homelessness, which was adopted nationally and helped form future government policy and legislation. He was subsequently seconded to the Department for Communities and Local Government (now MHCLG) as a specialist advisor, where he was part of the team helping local authorities to reduce their use of temporary accommodation by 50%.

Laurence has directly managed and improved front-line council services and has significant experience of partnership working at both regional and local level and has been a member of the Locata Housing Services board for over ten years.

Neville Murton

Neville is currently Director of Resources at Tower Hamlets Council with responsibility for HR, Finance Procurement and Audit, IT, the Business Support Hub, Revenues and Benefits and Customer Services; he is also the Council’s statutory S151 (Chief Finance) Officer. A member of the Chartered Institute of Public Finance and Accountancy (CIPFA) for over 25 years with extensive experience of both service and corporate finance functions. Neville is also a director of the Council’s wholly owned Housing Company.

Neville has significant experience in delivering organisational change and improvement in challenging financial environments; working alongside Members, Directors and external partners in highly complex, large organisations to deliver outcomes supported by strong evidence based analysis.

In his career he has raised over £1.5 billion of funding for associations to deliver stock transfers, refinancing and new building programmes. 

Currently a local town councillor and secretary to the local chamber of trade

Paul Doe

Paul recently retired from his position as Chief Executive of Shepherds Bush Housing Group after twenty years in the role. Whilst as CEO, he was also a founder member of both Placeshapers, the national network of housing associations, and Homes for Cathy, a group supporting housing associations’ role in homelessness. Paul has also worked for the Housing Corporation and the London boroughs of Richmond upon Thames, Westminster and Hammersmith. He chaired St Mungos for five years during a ten-year period on their Board and has also been chair of Wandle Housing Association. 

Paul was awarded an MBE for services to housing and homelessness in 2016. He remains interested in homelessness with positions on two homelessness charities. 

Yvonne Murray

Yvonne is currently the Director of Housing Assessment and Solutions at London Borough of Croydon, she is responsible for all statutory Homelessness services; Emergency & Temporary Accommodation, Housing Initiatives, Allocations, Income & Lettings, Empty Properties, Right to Buy, Housing Renewals, Service Charges, Tenancy and Caretaking.

Yvonne is passionate about housing and welfare services and how the right interventions at the right time can have a positive impact on the lives of those affected by homelessness. Helping people to have a stable base upon which to improve their life choices and outcomes. She has over 20 years’ experience in local government and has worked with Vulnerable Adults, Special Needs/Resettlement, Housing Advice, NASS/Unaccompanied Minors, Tenancy & Housing Management and Homelessness services.

Sue Coulson

Sue joined Capital Letters in June 2019 as its first chief executive officer. She has extensive experience in social housing, both operationally and as a non executive director, and her driving force has been to make a positive difference, working innovatively and creatively to do so.

Prior to joining Capital Letters, she was director of partnerships at Rentplus and she has held numerous senior level roles in social housing, including as group director of housing and communities at DCH Group and as managing director of Three Valleys Housing and OGL Housing. She is currently a non-executive director of Westward Housing Group.

Malcolm Wilson

A highly motivated, qualified finance professional, with experience in the local government, private and third sectors.  Over the past 25 years he has worked in the housing sector as a Director at a number of housing associations, including three stock transfer start-up businesses, leading a variety of portfolios, including finance, governance, asset management, ICT and new build. He has also been a Board member on a number of housing associations, commercial companies and social enterprises and have particular interest in community regeneration.

In his career he has raised over £1.5 billion of funding for associations to deliver stock transfers, refinancing and new building programmes. 

Currently a local town councillor and secretary to the local chamber of trade

Elizabeth Harper

Elizabeth’s career in the voluntary and charitable sector has had a particular focus on homelessness and supported housing in London and the South.

 

Having held a range of roles which include having had responsibility for quality assurance, safeguarding, new business development, user involvement, volunteering and best practice she has spent the last decade as an Operational Director working collaboratively with Local Authorities to develop and deliver successful services.

She has also worked with organisations internationally to develop their practice in outcomes measurement and advising on homelessness policy implementation and brings a personal as well as professional commitment to endeavouring to make a positive difference to homeless people.