Capital Letters tenants

Whether you need to request a repair, set up a direct debit for seamless rent payments, or report any issues with your rental property, we’re here to assist you every step of the way.

Discover resources that help you navigate your rental journey with confidence.

Contact us

How to pay your rent

We offer a range of ways that you can pay your rent

Direct debit

Call us on 0203 874 4460 (option 1, then option 2) to set up your Direct Debit.

Contact your bank with the following details:

Account Number: 47594268
Sort Code: 60-13-09.

You must include your tenancy number as a reference so we can post the payment to your rent account.


You can pay online here. Or, if you prefer to pay by phone, you can call us on 0203 874 4460 (option 1, then option 2), or Call Allpay on 033 0041 6497 and use your Allpay reference number.

Allpay is available 24 hours a day, seven days a week.


You can pay your rent at any Post Office or shop displaying the PayPoint sign, using your Capital Letters rent card.

If you wish to use this method contact the income team on 0203 874 4460 (Option 1, then Option 2).


Get the support you need

If you’re struggling to pay your rent, please contact us — we never judge, only help.

Our friendly team is here to provide all the support you need, whether you want to:

  • Find out if you are eligible for any benefits
  • Get advice on maximising your income
  • Get advice on budgeting
Get in touch

Request a repair

For any repair or maintenance issues during your tenancy, contact EVO Property Management, our dedicated repairs service provider.

When you start your tenancy, EVO will reach out to help you set up an account. Once you’re all set up, you can download the free EVO Living app from the Apple Store or Google Play Store. This app allows you to report repairs anytime, day or night.

Additionally, you’ll find helpful “how to” guides on the app for common tasks like changing a light bulb or testing your smoke alarms.

For any concerns not covered by EVO, please reach out to the Housing Management Team.

Report an issue to EVO Contact the Housing Management Team

Anti-social behaviour (ASB)

We want you to have a safe and secure place to live. If you’re facing a life-threatening situation or encounter illegal activity, please call the Police immediately.

For noise disturbances, contact the noise team at your local council.

Tenancy fraud

Tenancy Fraud includes the following:

  • Unlawful subletting – where a tenant rents out their home without the permission of their landlord
  • Unlawful assignment – where a tenant stops using their tenancy as their main home and allows another person to live there without the permission of their landlord
  • Obtaining housing by deception – where a person gets a home by giving false information on their application.

If you suspect someone is committing tenancy fraud, report it in confidence by clicking the button below.

Report Tenancy Fraud

Keep your home warm, safe and dry

We take mould and damp issues very seriously. Please report any issues to us immediately and we will carry out an inspection to determine the cause of the issue and discuss with you how it can be resolved.

To avoid condensation or mould issues inside the property you can:

  • Close kitchen and bathroom doors to prevent steam going into colder rooms.
  • Open windows briefly each day for ventilation. Keep trickle vents in window frames open for ventilation.
  • Avoid drying wet laundry indoors where possible. Ventilate the room if you are drying laundry indoors.
  • Use heating during winter months to prevent moisture buildup.
  • Ventilate the room when cooking or washing. Leave the window open or the extractor fan on for up to 20 minutes after you have finished.
  • Remove any condensation that has built up on your windows with a dry cloth.

You can find more information in your Tenant Welcome Pack.

Our lettings experts are here to help

If you need support letting one property or several, our lettings and property management experts are on hand to provide tailored support and expertise. Contact us today to get started.

Lettings & Property Management Department

0203 874 4460

info@capitalletters.org

Get in touch

If you’re in search of a cost-effective and professional approach to property letting or are in need of a trustworthy and ethical housing partner, get in touch with our team of experts today.