our offer
to london landlordS

A free tenant finder and family support service with incentive payments

Capital Letters works with good private landlords like you. We find secure homes for councils in London so families can move out of temporary accommodation or avoid becoming homeless.

We need affordable family properties with up to five bedrooms in every London borough.

about us

The landlord and agent offer

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A free letting service. We deal directly with the council to find suitable tenants

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A non-returnable cash incentive when the property is let, with speedy payment

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Family support throughout the tenancy to avoid arrears or other problems

Customer service

Excellent customer service from a named Capital Letters advisor

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We work with two-thirds of councils across London so we find tenants easily

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Testimonials

"I had a fantastic experience with Capital Letters, especially as I bought my property during lockdown."
– Amit K, Landlord
"Our negotiator ensured a quick and smooth-running tenancy once the tenant was chosen."
– Glen A, Landlord

Google Reviews

Who are our tenants?

Families who are either living in unsuitable temporary accommodation or about to be made homeless. Many include family members who work, though most families claim housing benefit or universal credit. The council will make sure families are suitable for your property and that they can afford the rent.

How we help your tenants

Some families need extra help if their circumstances change during the tenancy – particularly if their benefits are affected. We offer free support for families and our landlords throughout the tenancy. We deal directly with councils and other agencies to prevent arrears or other problems.

How does it work?

1

We do a free, no-obligation inspection to confirm your property meets our quality standard

2

The council finds a suitable family and checks they can afford the rent

3

You meet the tenants before agreeing the tenancy

4

We deal directly with the council and set up everything for you. You just need to arrange to show the property to your tenants

5

The tenancy agreement (AST) is between you and the tenant. In return for the incentive payment, most landlords agree a two-year tenancy

6

If there are any problems during the tenancy, we can help you sort them out

Find out your rent and incentive payment

London Housing Allowance (LHA) rate is the highest rent that can be paid to landlords working with Capital Letters. Rates differ across London and are calculated by a government agency.

After a property is let through us, you receive a substantial cash payment. Simply enter your details to find the LHA rent and incentive payable for your property.

More information

Let us find your next tenant

We pay cash incentives and provide free support to landlords and families to make sure the tenancy succeeds.

Your landlord questions answered

Find out more about the properties we need; finding suitable tenants for your property and the tenancy agreement. 

Download our landlord leaflet

For more additional information or to keep a copy download our leaflet below

Your Universal Credit questions answered

Find answers to questions like what do landlords need to know about Universal Credit and what documents do they need.