A New Lettings Agency Putting Fairness and Social Impact First
We’re excited to announce the launch of our new property lettings and management agency, offering landlords a professional, ethical, and comprehensive range of services, including:
- Comprehensive marketing to find the right tenant
- Tenant references and right to rent checks
- Utility transfers
- Deposit claim negotiation, compilation and submission
- 24-hour emergency service helpline
- 24/7 access to online property management portal
…and so much more!
Our agency provides a competitive and transparent alternative in the property market, ensuring a fairer experience for both landlords and tenants. By addressing key pain points in traditional lettings, we aim to set a new standard for property management—one rooted in fairness, integrity, and social impact.
Erol Hussein MARLA, our Letting Manager, underscores the agency’s commitment to ethical practices:
“There are no hidden fees, no surprises—what we say is what we do. We value the landlords who trust us with their properties and care deeply about the tenants who will call these properties home. Our goal is to create a process that works for everyone. By eliminating rent bidding wars, we ensure that the asking rent is always the final rent, making the process more transparent and stress-free for tenants while giving landlords peace of mind”.
One of the key distinctions of our agency is its not-for-profit model, which directly supports our mission to help families experiencing homelessness. This unique approach allows us to channel resources into meaningful initiatives while providing landlords with the high-quality services they need.
Amy Cowan, our Head of Acquisitions and Tenancy Sustainment and the leader of this initiative explains:
“At Capital Letters, our mission has always been about ending homelessness and supporting vulnerable families. The launch of this agency is an extension of that work. Every penny of profit from the agency is reinvested into funding our core programs, enabling us to reach even more families in need. This isn’t just about lettings; it’s about creating a ripple effect of positive change. By working with us, landlords not only gain access to a professional, competitively priced lettings and management service but also directly contribute to a cause that changes lives.”
She continues:
“Unlike traditional agencies, we have no shareholders to satisfy or large marketing budgets to maintain. Our focus is entirely on delivering value to landlords while supporting families in need. A landlord’s business is important to us, and by choosing to work with our agency, they can run their business effectively while making a tangible impact on society.”
This new agency is more than a service provider—it’s a socially conscious alternative for landlords who want to combine ethical values with professional property management. Together, we can redefine what it means to manage properties while making a meaningful difference in the lives of families experiencing homelessness.
If you’re a landlord looking for a professional, reliable, and socially impactful solution, we invite you to join us in this exciting initiative. Let’s create a better future—one property at a time.